|Deposit Account Information
(Applicable to any electronic funds transfer subject to the Electronic Funds Transfer
Act and Regulation E)
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFER:
Please write the name and address or call the phone number of the Bank that
is listed on the front side of your statement as soon as you can. If you think
your statement or receipt is wrong, or if you need more information about a
transfer listed on the receipt, we must hear from you no later than sixty (60)
days after we have sent the FIRST statement on which the problem or error appeared.
Your complaint must include:
- Your name and account number (if any).
- A description of the error or the transfer you are unsure about. Explain
as clearly as possible why you believe it is an error or why you need more
- The dollar amount of the suspected error.
- We will investigate your complaint and will correct any error promptly.
If we take more than ten (10) business days to do this, we will recredit
your account for the amount you think is in error, so that you will have
use of the money during the time it takes us to complete the investigation.
If you would like to confirm that an automatic deposit to your account has been
made as scheduled, you may call us during normal business hours.